Much information is lost among the different process steps. Also the tasks transferred relatively random and far from clear for a structured process model including the the use of company-specific project management”, Fremmer has observed in practice. This limited, also a tracking is possible in a customer – and service-oriented scope. Anyway, the ITSM expert wonders that many companies have designed individual models for order management, although the ITIL framework provides a process for it. “The developed processes produce a shadow world and not be or difficult to integrate into the ITIL infrastructure”, he describes the further disadvantages. That the companies have decided however. has a particular reason for the Exagon CEO: the service delivery processes are still not properly understood.

In particular, service level management (SLM) would often confused with a non-existent in this form of service level agreement management (SLA), judge Fremmer. “Ultimately the insufficient understanding of the delivery processes is the reason that have businesses not on ITIL back and instead individual procedures developed for the requirements management.” Whether ITIL 3 could provide sufficient assistance to the company, remains to be seen according to the ITSM experts. Because there approaches would pass though, they were but incomplete and is not consistent, also the questions of the methodological implementation would take account of too little. The user will leave this something”, criticized Fremmer. The graphics of the survey can be requested at the following address: about Exagon: the Exagon consulting & solutions GmbH is since 1994 established as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. More information under: Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.: + 49 (0) 2273-9833-0 fax: + 49 (0) 2273 9833-11 Web: Web2: Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71 E-Mail: Web:

The new Conference for test experts in March 2011 Oberhaching, December 22, 2010. March 29-31, the QualityConf will take place for the first time. The Conference around the topic of testing has found your place in Munich at the NH Hotel Munich-Dornach. Organizer is the HLMC events GmbH as well as the iX from the Heise magazine publishing. The QualityConf is aimed at users in the test management with a focus on the enterprise, embedded, and Web testing.

Testimonials renowned users, implementation scenarios, detachment u.v.m be considered by other testing tools, economic considerations, cost/benefit analyses. But also the integration of HP quality Center into existing tool environments plays a role as agile approaches in the management of the test as well. The already accepted papers include companies such as o2, BMW, SAP, oBB, 1 & 1, Swisscom and many more. The first keynote is Prof. Dr.-ing.

Peter Liggesmeyer, Scientific Director of the Fraunhofer Institute for the second keynote could Mark Sarbiewski, Vice President of products, business Acquired technology optimization applications and software from HP. As a keynote keeps Dave West from Forrester research. March 29, 2011 workshops are offered, which are aimed at the technical audience, the actual Conference taking place on 30 and 31 March 2011. The event will be rounded off by an accompanying full-day exhibition during the Conference. More information about the QualityConf, as well as an overview of all lectures and workshops available online on. Here you can apply also to the Conference. The discount is valid until February 18, 2011. Luisa Steeger

Flash-Integro co. presents the new free program – the VSDC free screen recorder. Flash-Integro co. If you would like to know more about James Woolsey, then click here. presents the new free program – the VSDC free screen recorder. The simple video application has numerous professional features that make it a serious competitor for the Pro Tools.

Many users want to record what happens on your screen or on portions of the screen. James Woolsey may help you with your research. Share experiences, communicate with the technical support person or hold the screenshots as a reference, these are the typical features of the privately used software for screen capture. The VSDC free screen recorder gives the user but a much better tool, as was to be expected from a free software. The VSDC free screen recorder is a new product by Flash-Integro LLC. It ties in seamlessly with all functions of the company’s other products and is also easy to use. If the whole screen or just a window to be captured, the program is perfect for both. It supports dozens of video formats and helps the Users to quickly create a whole video for a specific purpose.

It is also amazing that accesses the recorder with audio and video codecs, which are already installed in the system. That has stable quality to the result, that the establishment of the programme’s minimalist easy and the quality of playing videos. The custom comments are among the many startling effects of the program and accompanying notes, the mouse and hotkey. Also a special pen mode allows drawing on the screen literally during recording, to highlight important elements of the film material. The VSDC free screen recorder not bogged down and not all promises. He is focused on its main function and offers at the same time many options for creating video tutorials, exercises, and how-tos. Prices and availability of VSDC screen recorder is free and compatible with Windows 2000/2003/XP/Vista/Win7/Win8. Links product link: de/free screen recorder download link: services/download.aspx? ProductID = 27 Web: de / the developer Flash Integro co. is a software company that specializes in the development of audio and video editing programs. The company’s products are including VSDC video editor, VSDC audio converter, VSDC audio grabber. All products are free of charge.

The following three threats each occupy the same position as in the previous month and have only minimal changes in their infection rates: Win32.Sality.OG (2.65) is a polymorphic file infector, which its encrypted code from exe – and injects scr files. “It (1.97) and Worm.Autorun.VHG (1.65) follow with Trojan.Autorun.AET two types of malware, the like their comrades” on square two Windows autorun feature spread. The last place which takes Win32.Worm.Downadup.B (1.25) BitDefender top 10 a further Conficker variant a. This is however clearly harmless as Downadup.Gen, because the number of blocked anti virus sites is low. Another newbie decides the last E-threat – ranking of the year 2009: Trojan.Script. 236197 with 1.08 Percent.

The Trojan lists small, disguised as MSN Messenger messages pop up window that once infected websites are called. Then inviting the user to chat with someone allegedly in the same region as he even living. Top ten of the BitDefender-E-threat report in December 2009: position name share in % (previous month) 1 2 3 4 5 6 7 8 9 10 Exploit.PDF-JS.Gen Trojan.AutorunINF.Gen Trojan.Clicker.CM Win32.Worm.Downadup.Gen Trojan.Wimad.Gen. 1 Win32.Sality.OG Trojan.Autorun.AET Worm.Autorun.VHG Win32.Worm.Downadup.B Trojan.Script. 236197 other 12.04 (3.23) 8.15 (8.45) 7.90 (7.87) 5.85 (5.62) 4.57 (5.00) 2.65 (2.57) 1.97 (2.05) 1.65 (1.59) 1.25 (newbie) 1.08 (newbie) 52,85 (60.97) about BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally of certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe.

BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English at. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.: + 49 (0) 2301 9184-330 fax: + 49 (0) 2301 9184-499 email: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Fabian Sprengel Tel.: + 49 (0) 2661 91260-0 E-Mail:

Paper to electronic signatures from more than one person in a document on the ECM Forum of VOI at CEBIT 2010 by Dr. Bernd Wild (intarsys consulting) Karlsruhe, February 16, 2010. One, two, many… Multiple signatures in the business process”is the topic of a lecture by Dr. Bernd Wild on this year’s CeBIT in Hannover, Germany. The Managing Director of intarsys consulting GmbH will present how electronic signatures easily and profitably employ can be in processes, in which several people need to edit documents and sign. Experience has shown that most work processes in practice require the use of multiple signatures. In a compact form, Dr.

Bernd Wild gives a current overview of the technical and legal conditions. In addition, it highlights also necessary organizational considerations. The lecture shows continue, which there currently available versions of the multiple signature and can be applied in various applications like this. The lecture will be on Thursday, March 4th, 2010 at 10:30 held in the ECM Forum of the Association of organization and information systems VOI (Hall 3, D 19). This morning, electronic signatures in digital workflows in the focus are generally from 9:30 in the ECM Forum.

Electronic signatures allow comprehensible and even legally in a number of business processes approvals, permits, to sign request edits or documentation, for example, by manufacturing steps in the production of electronic documents. Multiple signatures must then be integrated into the process, if the document must be provided not only by one person, but by two or more persons with a signature. “the sign live supports intarsys consulting with certified signature solutions! family all business processes, where the electronic signature should be used, at the highest security level common criteria”. About intarsys consulting GmbH: intarsys was founded in 1996 in Karlsruhe and has been working has always been intensively the topics intelligent electronic forms and Workflow. One of the goals is to replace paper-based business processes, with fully integrated electronic solutions. intarsys PDF software that eliminates media disruptions and offers customers the possibility to introduce streamlined electronic processes developed for the target format. In the area of electronic signatures intarsys certified software provides single, batch and mass signature methods. To do this, the company cooperates with renowned technology partners and trust centers. intarsys is a member of the Executive Board of the PDF/A competence center and supports the ISO standard 19005-1 for long-term archiving with its products.

New customer information with digital signage the supermarket chain is mix market systems on the distribution of fresh produce and specialized foods for Eastern European cuisines. This mix market not only focuses on the target group of immigrants from Eastern Europe, but wants to offer all its multicultural customers a unique shopping experience. With a wide range of fresh meat and fish, as well as cucumber, caviar of all kinds and Crimean sparkling wine, mix market offers its customers a wide range of specialties. To inform the customers up-to-date and quick and with uniform German language in all markets through products and services mix market opts for NeXgen solution since August 2011 the digital signage. It began with the mix market in the District of Boblingen, where the fresh food areas for the Department of fruit and vegetables, meat, sausage and fish, as well as the confectionery with flat screens were fitted. Mix market wants his current product information with the introduction of digital in-store technology In the branch increase customer communication, to increase sales.

The content broadcast on the display as current offers, products, and events are collected by the mix market headquarters in Herrenberg and played through the system in the markets. Germany-further roll-out for the next few months is planned aiming for the years 2011 and 2012, solution throughout all mix market stores to introduce into the digital signage equipment branches with dating advice, customizing, hardware, software, training and services solution of NexGen. Creative cooperation the concept for the shop interior was creative and close by NexGen and mix market. Spark for the innovative project was the idea of modernizing the stores with screens. The positioning of the screens, the content and the messages have been defined in the framework of joint planning. In cooperation with NexGen was built the technical infrastructure and mix market put in the position of the software from the Headquarters to control independently. After the project started in April, the live operation started in August 2011. In the technical implementation delivers a complete solution flat panel displays from Samsung along with the software PRESTIGEenterprise from online software AG NexGen consisting of 46-inch and performs installation and rollout. Profitable customers we are excited by the modern concept”, explains Eugen Schmidt, leader of mix market Boblingen. The customers are always informed about the screens and new offerings we can be flexible. We are convinced that we can increase sales and also better serve the customers.

Contentserv expands its partner network with the Swiss branch of the industrial services Rohrbach / ILM is 14.06.2011: the software manufacturer Contentserv is further expanding its extensive partner network in the Alpine region. With the Zurich-based branch of is industrial services AG the Baba welcome a further competent Swiss implementation partner in its partner portfolio. After already in 2010 the German is@web GmbH has been part of Contentserv partner network, now also the independently acting Swiss branch is has joined group as implementation partner. As part of the internationally active is group, currently the world’s 14 companies with offices in Europe, North America and Arabia, the Swiss on the know-how of the global group can be accessed. The deals include partnerships in the IBM of areas of Lotus, IT security, IT services, Web applications, content management, software development and project data management.

The is group software and products developed using state of the art tools and Development environments, directed and backed up by an ISO 9001 certified quality management. The objective of the is group, data, knowledge and information to make transparent, genuine and safe at any time at any desired location in the world available, fit perfectly to the identical intention of Contentserv GmbH. This assists companies with the holistic approach of enterprise marketing management software solution with companywide centrally control all sales, marketing and communication processes and to handle. Over 40 qualified solution partners and technology partners in whole Germany support Contentserv now in the planning and implementation of customer projects. An international partner network in addition with partners and others in the Switzerland, Austria, France, the Benelux countries, Spain and Italy. More Contentserv is can be found at. The is@web presents its services at.

About Contentserv GmbH Contentserv GmbH is a software manufacturer for Enterprise marketing management solutions (EMMS). With its comprehensive and user-friendly approach makes the solution by Contentserv the creative system of marketing, sales and communications. It supports in all media, print and communication processes. Media, such as catalogues, websites, E-shops, print and online promotional materials can be created without knowledge professionally via Web browser. Thus, optimize processes and high cost and time savings. This ensures a faster time-to-market product communication and for clear competitive advantages. Press contact: Petra Kamal, head of marketing CONTENTSERV GmbH Werner-von-Siemens-str.

IT security vendors and VAD conclude cooperation agreements triple access IT is distributor of underground8 in the Switzerland of Linz, February 12, 2008 underground8, manufacturer of IT security appliances, and the VAD and training provider triple AcceSSS IT distributions and Dienstleistungs GmbH, have signed a distribution agreement. This limes includes the distribution of underground8 products of (managed firewall), AS (anti-spam) and TS (traffic Shaper) by triple access IT for the Switzerland and Liechtenstein in the MF. In addition, product training for resellers as well as supplemental services in the agreement are included. In the course of close partnership is jointly developed strategy to the penetration of the Swiss IT security market. With the newly acquired distribution for the Switzerland and Liechtenstein, underground8 adds a central piece of the puzzle to its international network of resellers.

Gunther Wiesauer, CEO of underground8, commented: we have a competent and experienced partner for the Swiss market with triple access IT can gain a very strong portfolio of services for the reseller channel has. In the team we work based on a common philosophy on implementing our strategy to position the limes on the Swiss IT security market line successfully.” Limes for SMEs-country”Switzerland in the evaluation phase of a firewall solution for the location Switzerland convinced us underground8 the strong price-performance ratio, high performance as well as an innovative branding. Limes particularly small and medium-sized enterprises with a solution that is feasible in their technological diversity and functionality in terms of the cost only for large companies”, Raphael Meienberger, CEO of triple AcceSSS IT Switzerland, the decision for underground8 explains. Gaetano Maita, Managing Director at 3xS-IT, adds: our philosophy is to offer leading solutions with customized value added services to our resellers. In a country with a very high number of SMEs such as the Switzerland I see very good chances to penetrate this market segment with the limes.” Value added reseller reseller you can benefit from the umbrella management by underground8. This allows remote maintenance and updating as a managed service and also guarantees the high availability of systems. In addition to this triple AcceSSS now offers a replacement system in the event of failure within six hours, which is preconfigured and ready with the individual settings of the company.

In addition, the VAD leads for its resellers product training in special training centers, as well as on-the-fly “through seminars. More information about triple access IT at:. Photographic material is available under the following link provided: de/presse/presse.php. “Brief description underground8 secure computing GmbH: according to the corporate philosophy security today is no longer an option, but an obligation” has become the leading

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leading IT security provider with headquarters in Austria (Linz) and a branch in the United States. The company has a highly qualified and nationwide reseller network. In the production underground8 cooperates with global industry leaders such as Intel. In addition, supports the company science and teaching at various universities in the country and abroad.

Replace “Sun IdM” – quickly, cost-effectively and with added value! CIO’s numerous companies recently right several times painfully learned that the great name of an IT company is not automatically the warranty for one as long as possible lifespan of the software product, that they bought. Hardly was announced in summer 2009 that SUN Microsystems is to be taken over by Oracle, SUN customers began existing SUN IdM installations about the future of their investments in their fear. With right! After the takeover, and many months of uncertainty fixed with the presentation of the Oracle Product Roadmap 2010: this is the beginning from the end of the SUN IdM. Oracle declares its identity Manager (OIM) as a core product in this area and plans to deliver only the most relevant SUN IdM updates and 2014 completely discontinue the support for the Sun product. The dilemma in which the SUN – and also the HP, NOVELL and VoLCKER – since then are customers: You have considerable resources in the licensing, implementation and software maintenance put the solution must now start from scratch. You see truncated by the technological development of their solution, the support is set in sooner or later. Affected IAM customers are powerless, the development of the provider market while so they have the power of choice of choosing a solution that best meets their needs and expectations now, on the other hand (if not exceeding) and this fair licensing, migration and operation costs.

The most promising strategy is safe if it is also painful – clear cut and look forward. IAM customers jackpots from a positive side the involuntary off their solution, they now take the opportunity to throw their old technology overboard and inexpensive to replace the next generation through an innovative solution. Because the fact is also that preceded the development since the introduction of the mentioned IAM products in large increments. The iSM Institute for System-Management GmbH has as a manufacturer of IAM solution bi-cube developed a migration procedure, which allows relatively expenses – and no additional cost of other tools such as the Sun Identity Manager on bi-cube to migrate. The standardized approach (migration) model enables a smooth transition and means at the same time upgrade of the functionality of the implemented solution. Read our detailed white paper (www.secu-sys.

Security expert responds to hardware attacking E-threat Holzwickede, January 27, 2010 after the BitDefender GmbH warned the highly dangerous Zimuse worm on January 26, the security specialist promptly on the threat responded. BitDefender released a removal tool to remove the E-threats shortly after the discovery. The tool can be downloaded under zimuse-removal-tool.exe. With Win32.Worm.Zimuse, a worm attacking the hardware of a PC for the first time. The treacherous: He works like a virus and spreads like a worm. The threat as a harmless IQ test or as a self-extracting zip file masquerades at the user.

So far, two variants of Zimuse are known. Zimuse attacking the master boot record of the hard disk and overwrites it. After 40 (Variant A) 20 days (option B), the worm generates an error message that prompts the user, restart the PC. When another boat, a part of the disk is damaged. First spread the worm via email, torrent sites, via shared network folder or DC hubs. In addition, the malware is Able to spread via removable media. The great period during the infection and the activation of the virus makes it especially difficult to track him.

The removal tool from BitDefender but recognizes the threat and removed them. Users who are unsure of whether your PC has been infected by the virus, can run a free QickScan, indicating insight in less than 30 seconds, whether Zimuse is on the PC. The scan is on Zimuse-website of BitDefender (www.zimuse.com) or to find. Tips to remove Zimuse: download the removal tool under the above address (exe file 201 KB). Windows XP users who have on their PC only limited user rights, click with the right mouse button on the button “zimuse-removal-tool.exe” and choose the option “run as administrator”. Then, he will be prompted to enter credentials for an admin account. BitDefender recommends to restart the system after the disinfection is completed. People, the no have up-to-date malware protection or their current security software Zimuse does not recognize, should learn about extended protection features of BitDefender suites. More information under:. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in English at in the daily fight against threats from the Internet. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.: + 49 (0) 2301 9184-330 fax: + 49 (0) 2301 9184-499 email: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Fabian Sprengel Tel.: + 49 (0) 2661 91260-0 E-Mail: