Yalnizca

The World and Modern Science

  • Dec 30

    On optimizing the contact center recently received much attention, but the "shadow" is outbound telephone calls. In general, this theme is undeservedly ignored, and yet in the western markets, many contact centers operate only in this direction Unfortunately, in the domestic market, the number of incoming and outgoing "calls" even comparable. At the same time, more and more examples of effective use of integration CRM-systems and contact center outbound telephone calls the most popular modes of outgoing outgoing calls in the contact center of today are the Preview and Predictive. These modes are well supported solutions from leading manufacturers contact centers in the world and to some extent used in the "trendy" designs a la crm + contact center." True Preview mode uses the second case, the most popular in connection with a simpler mechanism for implementation. Often instead of an outgoing call switching contact center in Preview mode, issue an ordinary auto dialing, which is installed on the pbx.

    Embodiments of the outgoing call switching in the contact center fairly well described in the post CRM-blog Alexander Shevtsov "Outgoing telephone calls in the contact center, so I will not dwell on this issue in detail I think that today, in the first place is to decide when to use the contact center for Outgoing call switching mode is Preview, but when Predictive. After frequent examples where outsourcing company, is trying to sell their services for outbound call switching without any sort of automated tools, and customer overpaying for your time "operator call center" without any reason. At the same time can not be viewed as a competitive advantage support contact center Predictive mode for outgoing calls on a small database of contacts. Outbound telephone calls in Preview mode should be used with a small number of operators contact center for a "discrete" stocks (canvassing). As confirmed by the practice, in this case (for provided a good training staff) effectiveness of call center operators can be 2-3 times higher than in the same group of agents without automation. Outbound telephone calls in the most expedient mode Predictive for mass of outgoing calls of a large group of clients at present in the contact center (or units involved in canvassing) 10 or more operators. For example, the regime has repeatedly argued Predictive efficiency in offices Collection.

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  • Dec 13

    Again, the spring issue of the Hong Kong International lighting fair underlined that it belongs to the most important lighting trade fair in Asia. Again underscore the spring edition of the Hong Kong International lighting fair, that she to the main lighting trade fair in Asia belongs and meets the requirements of the markets to a large extent. The four-day industry event from 6 to 9 April attracted nearly 18,000 visitors at the Hong Kong Convention and Exhibition Centre, an increase of 18% over the previous year. 1.019 Exhibitors from 12 countries and regions showed presence – a new record number of exhibitors. For the first time, companies from England, Finland, Greece, India and Macau were represented. Many highlights, new exhibition zones the claim is obliged to provide optimal conditions for customer acquisition and product launches, the spring-light show presented three new exhibition zones: in the Hall of the display were the latest trends in the field of advertising, to see signs and lighting displays; world the world of chandeliers glittered with sparkling Crystal lamps and chandeliers of all stripes and all sizes. the small-order zone showed more than 1,000 lighting and electronics products from approximately 320 manufacturers and recorded approximately 6,000 visitors were about 12,000 requests.

    Other highlights included the Hall of Aurora, where 127 exhibitors presented over 140 high-quality brand in an exclusive ambience. And of course the Hall of LED and Green Lighting with a stunning range of modern LED lighting and technology. Energy-efficient technologies are still the dominant theme of the industry. International fair offer was as diverse as the exhibitors and visitors. The areas of commercial lighting, decorative lighting, lighting accessories, parts & components, as well as the business of IP zone found strong attention from the audience. Pure creativity: Hong Kong lighting design Competition that light can be more than functional lighting, quasi expression of personal lifestyle and artistic object, was equally clear at the beginning of the fair.